Terms & Conditions

1. Tickets & entry

• A valid ticket, digital or printed, must be presented on entry.
• Tickets may be transferred to another individual but cannot be transferred to other events or dates unless explicitly stated.
• We reserve the right to refuse entry to, or remove, any guest whose behaviour is disruptive, unsafe or inappropriate.
• Guests must comply with all instructions given by staff and security.

2. Event timings, programme & line-up

• All advertised timings, running orders, performances, artists and content are subject to change at any time without notice.
• Excellency Live reserves the right to amend, delay, reschedule or adjust any aspect of the event programme without liability.
• Late arrivals may be refused entry, or seated at a time deemed appropriate by management.

3. Seating, layouts & dining

• Seating plans, table layouts, stage positioning and venue configurations are provisional and may change at any time, including on the day of the event, without notice.
• Seating requests are not guaranteed and are subject to availability and operational requirements.
• No refunds, partial refunds or compensation will be issued due to changes in seating location, table placement, view, proximity to stage, or layout adjustments.
• Menus are subject to availability and may be substituted with alternatives of similar quality if required.
• All Excellency Live events are strictly alcohol-free.

4. Refunds & cancellations

• All ticket sales are final and non-refundable, except in the event of a full cancellation by Excellency Live.
• If an event is postponed or rescheduled, tickets will automatically remain valid for the new date.
• Any refunds issued, where applicable, will exclude third-party booking and processing fees — for example Ticket Tailor and Stripe.
• Excellency Live is not responsible for any travel, accommodation or related costs incurred.

5. Event changes or cancellation

• Excellency Live reserves the right to postpone, reschedule, amend or cancel events due to unforeseen circumstances including, but not limited to, illness, technical issues, safety concerns or force majeure.
• In the event of a full cancellation, ticket holders will receive a refund of the ticket price only, excluding third-party fees.
• No additional compensation or liability will be accepted.

6. Behaviour & safety

• Guests must behave respectfully toward staff, performers and other attendees.
• Offensive, aggressive or unsafe behaviour may result in removal without refund.
• Alcohol, illegal substances and prohibited items are strictly forbidden.
• Smoking and vaping are not permitted inside the venue — designated outdoor areas only.

7. Photography & media

• By attending, guests consent to being photographed or filmed for promotional, marketing and archival purposes.
• Guests who do not wish to appear in media must notify staff on arrival.

8. Liability

• Excellency Live, Excellency Midlands Limited and Excellency Catering Limited accept no responsibility for loss, damage or injury unless caused by proven negligence.
• Attendance is at the guest’s own risk.

9. Data protection

• Personal data is handled in accordance with UK GDPR and our Privacy Policy.
• Guests may opt out of marketing communications at any time.

10. Contact

For all event, ticketing or refund enquiries, email info@excellencylive.com or call 0121 306 0231.

Excellency Live is a trading name of Excellency Midlands Limited and/or Excellency Catering Limited, Stafford Park 6, Telford, TF3 3AT.